Privacy

Callback request privacy

Updated September 16, 2026

Information you choose to provide

The callback form asks for your name, phone number, neighbourhood or postal code, a description of the plumbing issue, and an optional email address and preferred callback time.

How the information is used

The information is used to understand your plumbing request, confirm whether it is within the current service scope, and contact you about that request. Submitting the form does not book an appointment and does not subscribe you to marketing.

Storage and delivery

Validated requests are stored so a temporary notification problem does not erase the information you submitted. A short reference number is returned after a successful request. The form does not intentionally store your IP address or the security-check token.

What not to submit

Do not include payment card numbers, banking details, government identification numbers, passwords, medical information, or other sensitive information in the description field.

Your choices

You can avoid the online form and call 250-327-1053. For a question about information you submitted, call that number and provide the reference shown after submission if available.